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Cancellation & Refund Policy

Last updated: December 09, 2024

What is your cancellation policy?

We aim to provide clarity and simplicity in our cancellation process. Here’s what you need to know:

  • Non-Refundable Programs and Sales: All online course programs and final sales are non-refundable.
  • Subscriptions: Subscriptions are not transferable or refundable. Once you are enrolled in a subscription, switching to another is not permitted.
  • Missed or Incomplete Courses: We cannot refund or transfer fees if you fail to attend or choose not to complete a course after registering.

 

How do I cancel my account?

Canceling your subscription is straightforward, but it must be done correctly to ensure your cancellation is processed. Follow the steps below:

Steps to Cancel via PayPal

  1. Sign in to your PayPal account.
  2. Locate "Preapproved Payments" or "Automatic Payments."
  3. Select the subscription and click "Stop" or "Cancel the subscription."
  4. You’re all set!

Steps to Cancel via Credit Card

  1. Log in to your Member account dashboard at https://passnp.com/.
  2. Click the account logo in the top-right corner.
  3. Navigate to Settings > Billing Info.
  4. Click the Cancel Subscription button.
  5. All done!

Important Notes: If you subscribed via our old WIX site, please contact us directly for assistance in canceling your subscription.
Cancellation requests sent via email or automated responses (e.g., receipts, announcements) will not be processed. Always use the outlined cancellation methods.

Key Points About Cancellation:

  • Access Removal: Your access to videos is revoked immediately upon cancellation—not on your next payment date.
  • Timing: Cancel at least 48 hours before your next billing date to avoid future charges.

 

What happens if I miss my payment?

  • If a payment fails, the system automatically revokes access to prevent unauthorized use.
  • However, the system will attempt to charge the agreed amount multiple times unless the subscription is canceled.
  • If your payment succeeds but you still lack access, please contact us for manual reactivation.

 


What is your Refund Policy?

Refunds Are Not Available: Once a payment is processed, it is non-refundable.
To prevent unintended charges, we recommend setting a reminder for your billing date or canceling well in advance if no longer needed.

 

If I forget to cancel, can I request a refund?

Unfortunately, we cannot offer refunds for forgotten cancellations. Managing your subscription is your responsibility. We encourage all users to cancel early when they anticipate no longer needing the service.

For detailed assistance with cancellations, always refer back to this policy. We’re here to help ensure a seamless experience!